A. PRIVACY POLICY

Roomsbury takes your privacy seriously, so your information is confidential. Roomsbury’s
website is safe, secure and committed to protecting all your transactions and personal
information from dissemination. Your details and personal information required for executing orders will never be disclosed (made known or sold) to any third parties, unless obliged to do
so by law. Only necessary information, such as the delivery address and contact phone
number, will be made known to third parties delivering the products.

By visiting roomsbury.com you are accepting the practices described in this Privacy Policy.

To protect your personal information, Roomsbury will take reasonable precautions and follow
best industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed. If you believe that Roomsbury is not abiding by this Privacy Policy, please
email to martina@roomsbury.com.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on this website. If we
make material changes to this policy, we will notify you here that it has been updated, so that
you are aware of what information we collect, how we use it, and under which circumstances, if
any, we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to
the new owners so that we may continue to sell our quality products to you.

We may disclose your personal information if we are required to do so by law or if you violate
our Terms of Service.

B. TERMS AND CONDITIONS

1. General

Roomsbury reserves the right to refuse service to anyone for any reason at any time.

2. Returns Policy

We hope you are happy with your purchase.

However, if you are not satisfied, you may return it for a refund or to be exchanged within 14 days of purchase. Date of purchase is the date when payment is received on Roomsbury’s account.

Any product you return within this 14-day period, for a refund or exchange, must be unopened, in the same condition you received it and in the original packaging. To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

  • Pack your products safely and securely for protection during transit.
  • Clearly mark your return reference number on the outside of the parcel.
  • Include all accessories and parts that were sold with the product.
  • Include the invoice.

After 14 days, you can only return a product if it is defective. Although we strive to offer products of the highest quality, should you find the product to be defective after use, please contact martina@roomsbury.com to request a replacement.

To complete your return, we require a receipt or proof of purchase in any case.

3. Refunds

General

You will be notified by email that your return product has been received and if a refund has been approved. If approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment. Please allow time for the credit to reflect on your bank or credit card statement.

Late or missing refunds 

If your refund has not been received after allowing reasonable time for it to be posted, please firstly, contact your credit card company and thereafter your bank, if necessary. Thereafter, if you still have not received your refund yet, please contact martina@roomsbury.com.

Sale items

Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken, damaged, faulty or incorrect.

4. Exchanges

We only replace items if they are defective or damaged. Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 3 days after receipt by sending us an email to martina@roomsbury.com to request an exchange. Please include pictures and the invoice in your email.  Please note that all products are limited and an exchange is subject to availability.

5. Coupon codes / promotions

Discount codes will not be applicable to items which are on sale.

6. Products

Please note: the stock of all items on offer is limited. Any order is subject to the item not being
sold out, in which event Roomsbury may remove such item from your basket.
The purchase shall be complete only when the payment has been processed fully and Roomsbury
has received the money. If payment fails, for any reason, the purchase shall not be successful!
All prices are in South African Rand (ZAR) and exclusive VAT (VAT is not applicable at
Roomsbury).

7. Cooling off (cancellation policy)

A cooling off period of 24 hours applies to all purchases, prior to the order being dispatched.
Once an order has been dispatched, the shipping and handling fee will not be refunded.

8. Service disruption

Roomsbury reserves the right to limit or discontinue the functionality of the site. While we strive
to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In
rare cases this may cause data loss. Roomsbury cannot be held liable for cross-browser
incompatibilities that cause checkout or payment failures.

9. Intellectual property

Roomsbury retains all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and / or exploitation of the protected property without the prior written consent is expressly prohibited by Roomsbury. This includes, but is not limited to copying any style or design.

10. Termination and cancellation of orders

Roomsbury reserves the right to cancel or refuse to fulfil any order it suspects of being
fraudulent.

11. Changes of T&Cs

Roomsbury reserves the right to revise these terms from time to time. You can review the most
current version of the T&Cs at any time at this page. We reserve the right, at our sole discretion,
to update, change or replace any part of these T&Cs by posting updates and changes to our
website. It is your responsibility to check our website periodically for changes. Your continued
use of or access to our website or the Service following the posting of any changes to these T&Cs
constitutes acceptance of those changes.

12. Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or
current. The material on this site is provided for general information only and should not be
relied upon or used as the sole basis for making decisions without consulting primary, more
accurate, more complete or more timely sources of information. Any reliance on the material on
this site is at your own risk.

This site may contain certain historical and background information. This information,
necessarily, is not current and is provided for your reference only. We reserve the right to modify
the contents of this site at any time, but we have no obligation to update any information on our
site. You agree that it is your responsibility to monitor changes to our site. We reserve the right
to ban any individual uploader or website domain from using our services for any reason.

13. Security

Anyone downloading or trying to download malware or damaging coding on this site, or wh
tries to gain unauthorised access to any page on this site, will be prosecuted. Roomsbury will
claim civil damages from such person if Roomsbury suffers any damage or loss.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and
reinforced by various encryption processes with the aim of offering the most effective possible
protection of any sensitive information. Roomsbury has no access to any confidential
information regarding your payment method. Only the banking partner of Roomsbury will have
access to confidential information (such as your credit card number, expiry date, CVV etc.).

14. Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to
modify or discontinue the service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension
or discontinuance of the service.

15. Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or
participate in any unlawful acts; (c) to violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,
religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious code that will or may
be used in any way that will affect the functionality or operation of the Service or of any related
website, other websites, or the Internet; (h) to collect or track the personal information of
others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral
purpose; or (k) to interfere with or circumvent the security features of the Service or any related
website, other websites, or the Internet. We reserve the right to terminate your use of the
Service or any related website for violating any of the prohibited uses.

16. Disclaimer of warranties and Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Roomsbury, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend and hold harmless Roomsbury from any claim or demand,
including reasonable attorneys’ fees, made by any third-party due to or arising out of your
breach of these Terms of Service or the documents they incorporate by reference, or your
violation of any law or the rights of a third-party.

18. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted
by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other
remaining provisions.

19. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive
the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or
provision of these Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part thereof).

20. Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect
to The Service constitutes the entire agreement and understanding between you and us and
govern your use of the Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the
drafting party.

21. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be
governed by and construed in accordance with the laws of 1 Station Street Swellendam Western
Cape ZA 6740.

22. Contact information

Questions about the Terms of Service should be sent to martina@roomsbury.com.