1. Delivery

Products will be delivered within 3 – 7 working days after successful receipt of payment depending on destination. Furthermore, actual shipping times may vary depending on where you live, depending on season (such as e.g. time before Christmas) and other reaons (e.g. strike).

Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. For, example, if you order something over the weekend or on a public holiday, the delivery period will only start running on the next business day.

  • Deliveries to Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Durban, Port Elizabeth, East London and George are free of charge if orders are above R800.
  • Otherwise a delivery charge of R70 will be applied.
  • Deliveries to other regions within South Africa are free of charge if order is above R1,500, otherwise a delivery charge of R100 is applicable.
  • For deliveries to Namibia and other countries please contact martina@roomsbury.com.

An order is considered complete as soon as it is handed to an individual at your specified delivery address. Any query relating to the order must be advised to Roomsbury within 24 hours after receipt of the goods. In the event of goods being lost in transit, Roomsbury has the option to either replace the missing goods or refund the customer.

Please note that shipping fees are not refundable!

2. Returns

To return your product for refund or exchange, please courier to: Roomsbury, 6 Hildalan
Road, 7708 Cape Town, Western Cape, South Africa

Please note:

  • You will be responsible for the shipping costs for returning your item..
  • Shipping costs for returns, other than damaged or defective items, are non-
    refundable.
  • The time to receive your exchange product may vary depending on where you live.
  • If you are shipping an item over R500, you should consider using a track-able
    shipping service or purchasing shipping insurance. We don’t guarantee that we will
    receive your returned item.

Please see T&Cs for refund policy, exchanges, refunds and more.